Testimonials

Many clients of TwinBytes have taken the time to let us know how much they appreciate our help.  Here are a few letters from satisfied clients of TwinBytes.

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I would like to thank you for your assistance and professionalism with recovering the information on my hard drive. It was a pleasure dealing with you..  As an IT Professional I am so well aware that a backup is important and not something that can be put off till another day. It was my mistake, and I will always be grateful for your assistance.

The distance to reach you in Markham is well worth it!  I did not find anyone in the Halton and Peel region that provides this service at your rate.

Petra Honneff

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Thank you so much for your amazing recovery of my external hard drive.  I seriously felt like I had been "erased"!  You recovered it not only at a quicker speed and more reasonable cost than what others have quoted, you also recovered it AND fixed my corrupted hard drive.  I am so grateful for your help.  You are so courteous and humble.  I knew I could rely on you right away when you called within an hour after I gave you my damaged drive at the end of Saturday, and had all 120GB of my drive recovered on Monday morning.  This proves to me you are hardworking, and that you really put a great deal of importance in your clients' need.  Always, you are so willing to help, either on an individual basis with computer problems, or the whole community with sponsoring sports teams.  I can tell you have a heart of gold, and you will always help as much as you can in your maximum capacity.  I highly recommend Daniel and Twinbytes!!
 
Joyce

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Hi Guys...just wanted to let you know that everything seems to be working fine and to thank you for a smooth transition...as you know I was very nervous and you guys made it seem easy.

Diana Pellerine

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Hi Daniel:
I just wanted to express my appreciation to you for fixing and setting up my high speed wireless connections. I have heard only good things about you through other members of the Markham Board of Trade. I’m happy to be able to confirm those reports.
You were on time.
I left you to go to another meeting. You continued until you were finished, the setup was complete and working.
Your rates are very reasonable.
You are very polite and professional.
I would have no hesitation in recommending you to my friends or clients should the need arise.
All the best and thanks for easing my frustration.

Frank May, CCCE
Consultant
675 Cochrane Drive, Suite 301
Markham, Ontario L3R 0B8
1-800-387-2098 ext. 226
Local 905-415-2440 ext. 226
Fax 905-415-0706

Helping Canadians "finish better than they started".

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I've told everyone how you, in Canada, fixed my computer problem without a hitch !!!  I cannot thank you enough for fixing my problem, Daniel; I can once again view & print pdf files perfectly.  I shall be telling everyone how easy you could fix it with your remote program --- ya never know.....you just might get some new business from California !  Thanks again & I shall await my invoice.  Worth every bit & more !!!

Regards,
Margot

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Thanks so much for everything.  The network was down.  Access to the server and the internet were down.  You had to troubleshoot and discovered the switch had to be replaced.  Also, cables/connections were not labelled properly.  You fixed that.  Now every device is working.  You also were working under time constraints, as we are an accounting firm with deadlines due in two days.  Time was of the essence and you came out short notice on a Saturday!

Thanks so much.  Well done!

Sheila Brown, C.A.

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May 28 2008

In the past I have dealt with several other computer consultants to maintain our system. None of them have been as responsible as you have proven to be over the past year to solve problems quickly, at a reasonable cost.

You described problems in a simple articulate way that the layman can understand.

This has not been the case with others we have dealt with in the past.

Having had trouble with my own computer recently in Central Ontario, I choose to make a 3-hour trip to your office rather than take another chance on the uncertainty of dealing with a local computer technician whom I don’t know.  

I wish you success with your business and will not hesitate to recommend you to others when they need assistance.

James Lumbers,
President, Miroarts Inc.

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Oct 30th, 2007

Daniel & his team at TwinBytes have done an excellent job of enlarging and upgrading our system, and our monthly maintenance package with them has meant great service at great value.  Daniel takes personal care of all our computer needs, and I am very grateful for his attention to detail, without losing sight of the big picture of our business goals and requirements.

Eric C. Tappenden
President
Chapel Ridge Funeral Home & Cremation Centre
Markham

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Here's what John Webster (The Markham Town Crier) cried at our open house:

Oyez... Oyez... Oyez...

Milords, Ladies, All ye in attendance gather 'round.  As the official town crier for the Town of Markham, I have an announcement of great importance.

It is a well known fact, the the original information and communications device, was the town crier.  It needed little maintenance other than food, water and perhaps a little ale.

Today's information processing equipment is a highly sophisticated technology that is ever evolving, ever improving, and requires a highly trained, certified professional to keep it in good running order.

The main street of Markham, and indeed all of the surrounding area, are rejoicing at the Grand Opening of Twinbytes on Main St., to provide that professional assistance, close at hand.

Twinbytes, helping you with today's technology...today.

This cry, cried aloud this 11th day of October in the year of Our Lord, Two thousand and seven.

God save our gracious Queen.

Click here to see a large picture of the original cry.

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Hello Daniel,

In today's business world with so many ongoing disputes it's a pleasure to be writing this short note. 

Petra, our developmentally disabled daughter, always expressed an interest in being able to use computers, for much more than 'gaming', but being able to understand and use a computer to the same extent as others of her generation. Using standard software, to design, express herself in words, and communicate with friends and relatives via email. We brought you on board ~ TwinBytes ~ and you devised a programme that Petra was readily able to understand. You are to be congratulated, the project you devised for Petra was more than a straight forward learning experience. You resolved many of the complicated technical aspects in a fun way, without any stress to the participant, because of this Petra has an ongoing interest, and is now an avid computer user.

Both Viki and myself wish you every success in your future endeavours.

Again congratulations on helping Petra along the road to self sufficiency.

Viki & Chris Tolley

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March 2007 To: Daniel & Katherine TwinBytes Inc. Markham, Ontario   Just a letter to let you know that our company is very pleased with your punctual, professional service and your expertise.  We have been in business for over 50 years and as our company continues to grow we find that it is sometimes hard to keep up with all the new innovations in technology. Your company has made this easy. By keeping us up to date on a regular basis we can provide our customers better service while expending less effort. We look forward to continuing business with you & your company, as you are an asset to ours. Thank you, Chris, Audrey, Evan, Carly & Leslie Barker Barker Roofing Siding & Windows 17-Oct-2006 Daniel: If a potential client wants to check out a reference, then just send them to me! You did a terrific job setting up my home office network and securing it, along with the upgrade to my new laptop's operating system. You were a consummate professional—on-time, on-budget and available for follow up phone calls and emails—which you answered quite promptly! (When do you manage to sleep, I wonder?). I know that I'll be calling on you again in the future, and certainly will be happy to recommend you to any of my clients that need your services. (I've done so already!) Sincerely, Lawrence Fox CMA AccountingWizard Solutions http://www.computerwizardonline.com Bookkeeping, Accounting, Databases... "Nobody goes to work for themselves in order to do paperwork. I do paperwork! And you can get back to doing what YOU love..." LA W OFFICES OF ALAN D. DIRENFELD Dear Daniel, Re: Twinbytes Inc. Letter of Appreciation I thought I would take a moment to express to you in writing my appreciation for the incredible service you have provided to me recently. It is truly a pleasure to work with a professional service provider who is intelligent, timely and is honestly concerned about the quality of the service that he delivers. Your attention to detail together with your intuitive problem solving skills and detailed knowledge of your profession together with your earnest desire to achieve high quality measurable results will no doubt put you at the top of everyone's "call first" list to resolve their computer problems or simply to keep their computers well maintained. Thank you for all of your help. Yours Very Truly, Alan D. Direnfeld Wow!  Thank you so much for helping me with my computer woes. Life is just so much easier when the computer is functioning.  Since bringing your expertise to my office, the computer doesn't lock up on me when I'm in the middle of something.  I can actually multitask on it which I've never been able to do.  It's functioning at a much faster pace,  and there are no more issues with viruses!! Daniel, your consultation was money well spent as it has saved me hours of my valuable time.  I also appreciate the follow-up phone calls. Thanks again, Cheryl Ward I love your monthly tips. They're clear, easy to understand, and enormously helpful. Keep them coming! Heather Yale Incentive Works Thank you for your outstanding service.  Our experience with TwinBytes has been very pleasurable and one that more people need to experience.  We are pleased to have the support of TwinBytes behind our computers. Kevin V. Huhn -- Host The Hockey Source Daniel first approached us as an individual who was interested in supporting our cause and organization.  He has now become a lifetime supporter and our computer technician. Whenever we have an issue with our computer, Daniel is always available to help and the issues are resolved promptly.  He is always courteous, extremely reliable and continually goes that extra mile for customer satisfaction. We recommend TwinBytes for all of your computer needs! Elaine Vollett Executive Director The Centre for D.R.E.A.M.S. Inc. I've known Daniel for almost 2 years. He is quick to respond, very knowledgeable and very thorough. He follows up and makes sure that, as a customer, you are completely satisfied with his work. These are the things I want in someone who looks after my IT needs and I would recommend him and TwinBytes. Jim Stewart Profit Path The service I received from TwinBytes has allowed me to focus more on my business and worry less about my computer systems.  The follow-up calls are also great.  They help my company to grow faster and have improved my sales. John Koveos, B.Sc President Quantum Nutrition Daniel is excellent to deal with, professional yet easy to talk to, never pushy. Always looking for ways to help.  His hardware prices are often better than his competition.  I highly recommend him. Robert Stewart President Stewart Publishing & Printing I called Daniel and told him my computer was slow and doing weird things.  He came over, and with no extra explanation of the problems from myself, he fixed the problem in no time flat.  Since then he's provided me with regular maintenance and my computer experience is a lot less frustrating.  Dare I say enjoyable? Spiro Koveos President Triphase Systems Inc. Daniel has been looking after my computers for several years.  His initial visit was to upgrade the operating system to Windows ME and at that time he partitioned the hard drive and installed both virus scanning software and a firewall.  The computer has been entirely problem free since then.  Recently I had him custom build a new home system based on Microsoft XP Media Centre Edition, so that I can manage my digital photo files, cd's and record TV programs. Michael Wilson President Financial Focus Canada Inc.