We provide onsite computer services as well as in-shop repairs at
our shop location. Virus removals, physical
repairs including hard drive replacement, power supplies, memory
upgrades, cracked screens on laptops, etc. all are done in our shop. Our
In-Shop rate is less than our onsite rate because we are saving gas,
travel time, and we can multi-task better. We also don't charge for the
actual time it takes to do the job, we charge more of a flat rate. Based
on the hour, guaranteed by the job.
onsite services are great for issues that involve more than just your
stand alone computer or laptop. Things such as networking, sharing
printers and files, getting your wireless setup, reconfigured or fixed.
Small business services including networking, office moves, setting up
new printers, computers, wireless networks, limiting access to websites
such as blocking Facebook, Youtube, MSN Chat and other social networking
where your employees are wasting company time. We can also setup
employee monitoring where you can monitor employee activity in stealth
mode if you don't want them to know about it. Or you can setup
monitoring and make that part of your employment standards telling your
staff to be careful what they surf and personal emails at work, etc as
they are being monitored. It's your choice how you want it setup.
If you're not sure how you want your business setup or maintained
technology wise, you can hire us for a consultation and we can provide
the information you need to help you make good decisions.
also provide residential service for personal computers. Some people
work from home and it's a thin line between personal computer and
business use, but we can service the computers just the same, with the
same level of respect for privacy, ensuring backups are done before any
dangerous repairs are attempted, and there's almost always a little bit
of training to some extent when the job is done. We explain what was
done and answer questions as to what you can do to continue keeping
things running better yourself.
We never just finish the job and leave without so much as even saying
"Bye" or "OK, we're done." We've heard horror stories of technicians
just leaving the house or business when the job was done, and the
customer didn't even know that the technician had left. They just
noticed all of a sudden they weren't there anymore. They must have
either gotten paid in advance and took off or they don't care to get
paid right away? Either way, it's disrespectful, and we always make sure
we do more than just say bye as we walk out the door. We have a short
conversation with you, if you have the time, and explain whatever needs
explaining, making sure you are happy before we leave.
If you're running a business, ask us for a free onsite meeting so we can
get to know your business better so we know what we are getting into,
and so you have an opportunity to get to know us, and what we are able
to do for you. This way, we both know we are a good fit for each other
before making any commitments.
We'd like to be your IT company that can help you with all your IT
repair needs. IT services provide for residential and business whether
it's IT support for fixing issues, preventative maintenance, training or
setting up something new. Call Twinbytes for all your IT needs.
#1 Computer Repair in Markham
(four time award winner!)
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