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F.A.Q.'s

FAQsKeyboard Shortcuts

Here's a list of keyboard shortcuts you can use in Windows:
F1 = Help (in just about any program)

ALT + F = Brings up the File menu.
Use ALT + the underscored letter of the menu option you want. For example, after pressing ALT + F for the "File" menu, you will notice you can press ALT + O for "Open", ALT + N for "New", ALT + S for "Save", ALT + P for "Print", and so on.

CTRL + C = Copy
CTRL + X = Cut
CTRL + V = Paste
CTRL + B = Bold
CTRL + I = Italics
CTRL + U = Underline
CTRL + ESC = Start menu (Also Windows key, usually beside left Ctrl button)
ALT+TAB = Switch between open programs
ALT+F4 = Quit program SHIFT+DELETE = Delete item permanently


How do I know what memory to get for my computer?

You can�t just go buy a 1GB or a 2GB stick of memory or whatever is the biggest you can get. It doesn't work that way. There are different types, speeds and your computer does have a maximum it can handle. You need to know how many slots your computer has to put memory in, what the maximum is for each slot, and the grand total it can handle. You can look up this information in your motherboards manual and visually inspect the computers motherboard to see how many slots it has and what's being used vs what is available. There is an easier way that works most of the time. Go to www.crucial.com and let that website scan your computer. It usually will tell you the make and model of your computer as well which is not necessary. Just note for example you have two slots, with one being used by a 512MB PC2700 DDR and your maximum capacity is 1GB type PC3200 per slot totalling 2GB of memory for your overall computer. You can order the memory conveniently right from crucial.com, or email us the results at support@twinbytes.ca and we can get the memory for you ahead of time, go onsite and install it for you.

My computer is slow. Is it overheating?

There are many reasons a computer can be slow. It could be a virus infection, too many programs and temp files that need cleaning up, a disk defrag, or the hard drive is dying. One thing overlooked too often is that the computer is running too hot and that slows the computer down and speeds up the wear and tear process.
There are various programs you can use to check the temperatures of your computer and components inside the case. However, not all computers are capable of checking all components. You could boot your computer up to the BIOS, if you are technically inclined, and read some temperatures there. Alternatively you can use a program like HWMonitor that will give you information you need.
How do you read these temperatures? To cover some basics, Intel has information on their website that says the maximum temperatures as follows: All Processor temperatures range from a maximum of 38c-40c Note: Laptop processors can range upto 100c Maximum case temperatures range from 66c-78c
Seagate (A hard drive manufacture) says this about hard drive temperatures: Minimum temperature is 5c Maximum temperature is 50c (newer hard drives can do upto 60c)

Is my computer worth fixing or should I buy new?

Typically, if the computer is under 3 years old, it is probably still under warranty and replacement parts shouldn't cost anything. If it's not under warranty you could either replace only the parts that are dead or that you wish to upgrade for more speed. Typically for the ultimate speed increase, everything should be replaced together so it is all newer and working on a faster "Bus" speed. The "Bus" is just the method of communication between all devices in the computer.
If you have an old computer but it's a very powerful machine compared to what you can get today as an equivalent, then you may want to repair or replace parts rather than pay for an entirely new system. It would be much cheaper to do so and can work fine. If you have the money, it's always better to replace the entire computer so there's no question about warranties should the situation arise. Upgrading should not be limited to just expensive computers, it's just for those that wish to do the bare minimum to keep the computer working for a while longer with minimal costs.
"I could buy a new computer for that price!"
No matter what method you choose; One thing that many people forget is whether you get a brand new computer or fix the one you have, you still have to pay for the labour unless you can do it yourself. You're either paying for advice in what to do and how to do it, or you are paying for someone to do the work. Things you may need help with is to transfer files, install all your programs, setup email, Internet, printers, wireless, etc. There may be a transfer of licenses involved also on certain programs.

How cold is too cold for my computer?

Typically, the colder the better. But we don't want the computer to go to the freezing point where we have frost on it. Since water and electronics don't get along very well, we can't let the computer get so cold it has frost on it.
If for whatever reason your computer gets frost on it, make sure before you turn it on, you wipe off any access frost and wait for the computer to warm up to room temperature before you turn it on.
Remember; cold is good, frost is bad!




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