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AVG CloudCare Services

AVG CloudCare

What is AVG?

AVG stands for AntiVirus by Grisoft.  An anti-virus and Internet Security product.

What is AVG CloudCare?

AVG offers several products including the FREE antivirus for personal use, the security edition including a firewall, protection for smart phones, and there is CloudCare which takes it to a whole new level offering everything the security offers with the added benefit of being managed and monitored by your IT provider 24/7.  Assuming your current IT provider is an authorized AVG Reseller like Twinbytes.

How long has AVG been around?

In existence since 1991, as old as Norton, and only 4 years younger than McAfee.  It basically was founded just before Microsoft Windows 3.1 was released.
View their profile here:

What kind of services can AVG CloudCare offer?

  • Managed Anti-Virus / Firewall security
  • Managed Content Filtering (control employees and childrens website access)
  • Anti-spam
  •  Email Encryption
  • Managed Online Backup
  • Remote IT Support

Each component is sold separately and can be packaged any way you like, so you get only what you need, nothing more, nothing less.

AVG CloudCare protection versus AVG Security anyone can buy direct?

  • Without AVG CloudCare managed virus protection, you are relying 100% on faith that AVG will continue to run as expected.  15 years in this business I've seen many different anti-virus programs stop working unexpected and the user was completely unaware.  Upto and including all below items in this list.
  • AVG CloudCare virus protection allows us to monitor the following and make corrections as needed behind the scenes:
    • Make sure real time protection hasn't stopped
    • Make sure scheduled scans haven't been missed, and if so, we can initiate a scan remotely
    • Make sure updates have not failed, and if so, we can fix remotely
    • Make sure any viruses that have been found are removed.  If not removed we can do it remotely.
    • As a bonus we can tell if hard drive space gets dangerously low affecting performance, etc.
    • As a bonus we can also tell if memory usage too high and needs to be addressed.
    • Remote IT support tool included for free, so if you need help, all you have to do is call or email us.  No need to download any other software or walk through clicking anything.

AVG CloudCare provides a portal (as below) so we can see all our clients at a glance if anyone has a virus, or updates and scans stopped working,hard drive space is full or memory usage high, or the entire devic stopped communicating.

AVG CloudCare Portal

Here's a video by Mike Byrne (Director of partner evolution) with a little overview of what AVG CloudCare can offer.  Please contact Twinbytes via phone or email and ask how we can help you.  We can send you a brochure on any of the above listed services and have a conversation with you about how this can help your business.

Manual upgrade to the latest version

If you are currently using AVG CloudCare with Twinbytes and want to manually force an upgrade to the latest version at any time, you can do so via the following link.  It's totally safe and a good idea to be up to date at all times.  With that said, updates are rolled out ASAP as they become available but only so many can be done at once to avoid bogging down traffic. 

This is the same link to update on your own or if you were prompted by Twinbytes to upgrade because of a problem with the automatic remote upgrading.  It upgrades authomatically on it's own.

How to check your current version of CloudCare

Right click on the AVG icon down by your time.  Click on "About" as per image below.

CloudCare Context Menu

A Window will pop up showing you your current version as per image below.

AVG Version

How to refresh your connection to our monitored services

CloudCare Ctrl ClickIf you're having problems with scheduled scans not happening at the time you thought it was scheduled for, or you just feel there is some reason you might not be getting the correct policy information from our managed service, you can force a Reauthentication by right clicking on the AVG CloudCare icon in your system tray while at the same time holding down your Ctrl key on the keyboard.

You will see two additional options as in the screen shot below including "Reauthenticate" and "Clear Cache".  Basically you want to try "Clear Cache" first.  It looks like nothing happened but just trust that it did.  Next right click the AVG icon again while holding down Ctrl and this time choose "Reauthenticate".  Again it looks like nothing happened, but just trust that it did.  If you look at your settings you may noticed they changed. 

If it's not showing what you expect, give us a call or email your requested changes.  We will update your policy and then you can go through this reauthentication process again to force the changes right away.

How to change your firewall settings

We have detailed instructions on our blog with pictures and everything if you want to edit or set your firewall settings yourself.  The link is below. 


How to disable remote access

Remote support is built into AVG CloudCare for your convenience if you need us to connect into your computer remotely to help you.  If you want to ensure we (As your AVG CloudCare provider) can not remote into your computer without your knowledge but still have the remote tool installed, follow this simple steps.

  1. Right click on the AVG icon down by your time like on the picture below (left); then click on "Open AVG Premium Remote Control...".
  2. Remove the checkmark on "Allow remote connections to this device"
  3. Click Close.  That's it!

If you want to allow us in, do the same steps putting the checkmark back on.  Note, if you have it off and get locked out of your computer, we might have been able to help you if remote was turned on, but since you can't log in to turn it on, we can't connect remote and an onsite visit will be necessary and more costly. 

Open AVG Remote tool    Allow Remote Control

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